unit 8

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question réponse
an agreement between two people or groups about how something happens or will happen
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arrangement
to go to an event, place, etc
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(to) attend
able to be bought, used, or reached
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available
the process of sending peoplebills asking them to pay money owed
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billing
to get something by paying money for it on the internet
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(to) buy online
a place in a factory, office, etc. where food and meals are sold
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canteen
to find out if something is correct or true
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(to) check
one of a group of people who work together
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colleague
To go somewhere in order to take someone/something away
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(to) collect
the act of communicating with people
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communication
wanting very much to win or be more successful than other people
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competitive
to direct your attention or your efforts towards a particular activity
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(to) concentrate
to make request for a supply or delivery of goods certain, often by telephone or writing
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(to) confirm
to spend time thinking about a possibility or making a decision
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(to) consider
to reduce expenses
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(to) cut costs
an agreement or an arrangement, especially in business
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deal
to take goods, letters etc. to the person or people they have been sent to
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(to) deliver
The act of taking goods letters etc to the people they have been sent to
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delivery
Sad because something you hoped for has not happened or been as good, successful, etc. as you expected
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disappointed
to make someone more likely to do something
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(to) encourage
the process of asking) a question
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enquiry (inquiry)
The company that transports goods all over the world
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global carrier
Things that are produced to be sold
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goods
available for sale or use
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in stock
The first letter of a word, usually a person’s name
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initial
to have as a plan or purpose
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(to) intend
a list showing what you must pay for goods that have been sold, work that had been done, etc,
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invoice
a place or position
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location
the careful organization of a complicated activity so that it happens in a successful and effective way
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logistics
a design or symbol used by a company to advertise its products
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logo
To formally stand that you’re not satisfied
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(to) make a complaint
to fulfill, satisfy what you’re expecting
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(to) meet expectations
a regularly printed document consisting of news reports, articles, photographs and advertisements
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newspaper
Not available to be sold
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out of stock
to have something that legally belongs to you
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(to) own
To put something into a box, bag, etc. to be sold or transported
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(to) package
an increase in the fixed amount of money you earn for doing your job
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pay rise
to pay the cost of things provided or work done together
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(to) pay the invoice
to arrange to have an order
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(to) place an order
to deal with a request to make, supply or deliver food or goods
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(to) process the order
anything that serves to remind
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prompt
to give someone informationthat they need
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(to) provide information
To buy something
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(to) purchase
to tell a customer how much money you will charge them for a job, service or product
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(to) quote (a price)
an amount or level of payment
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rate
the way in which two things are connected
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relationship
To discuss changes to the terms of the agreement
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(to) renegotiate
a place where meals are prepared and served to customers
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restaurant
the department selling goods to the public, usually in small quantities
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retail service
something that is given or sent back, esp unsatisfactory merchandise returned to the maker or supplier
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returns
to look somewhere carefully in order to find something
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(to) search
a load of goods that are sent from one place to another
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shipment
to write your name, usually on a written or printed document, to show that you agree with its contents
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to sign
looking or being almost, but not exactly, the same
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similar
how fast something moves
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speed
a condition or way of being that exists at a particular time
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state
an accepted or official position
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status
any type of shop
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store
an idea, plan or action that is suggested
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suggestion
to be right for a particular person, situation or occasion
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(to) suit
something that helps you to do a particular activity
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tool
to follow the movement, progress or development of something
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(to) track
the system of following goods which were sent to a particular place
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tracking system
not well
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unwell
a building where large quantities of goods are stored, especially before they are sent to shops or customers
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warehouse
happening once a week or every week
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weekly
the choice describes something that includes a large amount or many different types of thing
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wide choice

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