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question		réponse
operations commencer à apprendre		the use of resources that are devoted to the production and delivery of products and services
operations include commencer à apprendre		product development; managing the supply chain; production planning and control billing and shipping
five basic performance objectives of operations commencer à apprendre		quality; cost; dependability; flexibility; speed
products on-spec commencer à apprendre		heaving the required specifications
lead time commencer à apprendre		time from placing the order to receiving delivery
concept brief commencer à apprendre		clear statement describing the form, function, purpose and benefits of the product
feasibility commencer à apprendre		can it be done? do we have skills/capacity/resources?
vulnerability commencer à apprendre		thinking pessimistic: what could go wrong
standardization commencer à apprendre		restricted variety
commonality commencer à apprendre		using the same components
modularization commencer à apprendre		using sub-components that can be put together in different combinations
time to market commencer à apprendre		time taken from concept brief to the launch
upstream; supply side commencer à apprendre		first-tier supplier and second-tier supplier
downstream; demand side commencer à apprendre		first-tier customers second tier customer
supply chain management includes commencer à apprendre		procurement; material management and logistics
procurement commencer à apprendre		sourcing and purchuasing
materials management commencer à apprendre		include inventory management and production planning and control
logistics commencer à apprendre		distribution to first-tier customers
stages in design commencer à apprendre		initial idea and concept brief:); screenin; preliminary design; feasibility studies; prototyping; roll out
concept brief commencer à apprendre		describe form function, purpose and benefits of new product
feasibility commencer à apprendre		chance of something happening or being successful
parameters commencer à apprendre		limits that affect how something can be done
specifications commencer à apprendre		detailed plans about how something is to be made
criteria commencer à apprendre		standards that are used for making a decision about something

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