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question English réponse English
Maslow hierarchy of needs
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self actualization needs; ego needs; social needs; security needs; physiological needs
ego needs
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acknowledgement; recognition; sense of status; importance
Mc Gregor theory X
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believe that People dislike work and must be controlled and directed to achieve goals
Mc Gregor theory Y
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People like work and actively seek responsibility. they believe in empowerment and enabling
empowerment
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giving employees the authority to make decisions without traditional managerial approval
enabling
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giving someone the tools and skills to do something
MBO
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management by objectives by Drucker
MBO definition
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call on managers to work with employees to formulate clear ambitious but achievable goals. there has to be monitoring and measurment
picking up information on the grapevine
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passed from one person to another in conversation
active listening
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means listening with full attention not interrupting except ask for clarification and giving consideration to other person's point of view
assertiveness
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means stating your needs and opinions confidently and clearly without on the one hand beeing indirect or suffering in silence or on the other being aggressive and rude
a team
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taskforce or working party
personality types in a team
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head people hands people heart people
head people
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people who are good at thinking and problem-solving
hands people
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people who are good at doing and acting
heart people
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people who are good at networking and resolving conflicts
5 stages of team development identified by Bruce Tuckman
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forming; storming; norming; performing; adjourning
stage 1 forming
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people get to know each other
stage 2 storming
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refers to brainstorming and conflicts that arise in a team
stage 3 norming
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members sort out a way of working together and begin to own and share the team objectives
stage 4 performing
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members focus on solving problems and doing tasks. Progress can be seen as they pass of various milestones
milestones
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events that mark an important stage in a process
stage 5 adjourning
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the job is finished and they open a public recognition and celebration of achievements
qualities of leaders
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they are creative and innovative, looking for new solutions to old problems. They are alone at the top. They see the big picture
see the big picture
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have the vision and commitment to make radical changes
leadership styles
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autocratic: instructions given to subordinates. Democratic: sharing the responsibility and decision making. Laissez-faire: minimal supervision
morale
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the level of confidence and positive feelings that people have, especially people who work together
self esteem
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feeling that we are valued and important. When we have the recognition and respect of others
acknowledgement
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public recognition and thanks especially when we have been successful
self fulfillment
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By Maslow- self actualization. Means developing to our fullest potential
sense of achievement
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being successful after a lot of effort
commitment
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enthusiasm, determination and a strong belief in what you are doing
managers description
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welcome stability, look at the details, good at supervising, four make a team
leaders description
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welcome change, look at the big picture, good at motivating, four is three too many
enrichment
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making something better and more enjoyable
meaningfulness
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quality of being serious useful and important
enlargement
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making something bigger
assignment
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piece of work that you must do as part of your job
head people: innovator
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solves difficult problems with creative ideas; not afraid to challenge norms; may ignore details
head people: evaluator
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thinks carefully and accurately about things; listens patiently; may lack energy to inspire others
head people: specialist
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has expert knowledge in key areas may be uninterested in all other areas
hands people implementer
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takes basic ideas and make them work in practice; methodical and organized; can be slow
hands people shaper
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gets involved quickly with lots of energy more interested in the final results then in the process
hands people: finisher
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likes completing things on time on budget and to specification
heart people: coordinator
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central person who makes sure everyone works well together helps everyone focus
heart people: team worker
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carrying, a good listener and works hard to resolve problems
heart people: promoter
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enthusiastic, sees the big picture and good at explaining it to people outside the group. can be too optimistic

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