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question		réponse
managing experts case (Doctor( commencer à apprendre		doctor finally seen how it feels to be a patient
hertzberg was first to commencer à apprendre		first one to recognize and Insintric motivation
Two types of motivation commencer à apprendre		Intrinsic (internal to job) Exintric (External) Money
Equity theory commencer à apprendre		comparing yourself to others
managers are highest in what commencer à apprendre		Power
what was the nurse video about commencer à apprendre		competence. she knew how to separate herself
Maslow - status and recognition on the job is what? commencer à apprendre		(esteem)
what is the basis of people having different needs commencer à apprendre		needs are genetically determined
what is Valance commencer à apprendre		desirability of a reward (carrots and Donkey)
expectancy commencer à apprendre		the link between effort and performance
instrumentally commencer à apprendre		link between performance and reward
what affects performance other than motivation commencer à apprendre		resources ability / training and means to do it
what are the three lenses commencer à apprendre		cultural political
what are the three physiological needs commencer à apprendre		competence autonomy relatedness
who has more power commencer à apprendre		government has more power
scientists management commencer à apprendre		example of universal theory
contingency Theory commencer à apprendre		depends on situation
human relation Theory commencer à apprendre		(Hawthorne) people respond to attention to them human interaction
professional model commencer à apprendre		specialized knowledge workers who make decisions for others. (quality professional)
managerial commencer à apprendre		administrators design structures that Ensure predictability and efficiency. (quality efficiency)
Duel Authority structure commencer à apprendre		professional model for Physicians / managerial for everyone else

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