Unit D

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question réponse
put on hold
commencer à apprendre
to be forced to wait for somebody
handle complaints
commencer à apprendre
take care of unsatisfactory comments
establish a rapport
commencer à apprendre
to create a good understanding of someone
a money-back guarantee
commencer à apprendre
assurance that you will get your money back
refund
commencer à apprendre
an amount of moeny that is given back when you are not happy with the produkt
one-off goodwill payment
commencer à apprendre
they allow you not to pay one time
financial compensation
commencer à apprendre
they give you money back for sth
pass the buck
commencer à apprendre
avoid responsibility
get to the bottom of the problem
commencer à apprendre
find the real cause of sth
the last straw
commencer à apprendre
the last in a series of irritating events
slip my mind
commencer à apprendre
forget to do sth
ripped off
commencer à apprendre
paid too much for sth, it is unfair
talk at cross purposes
commencer à apprendre
misunderstand, what someone else is referring to
go to the extra mile
commencer à apprendre
try harder in order to achieve something
bread-and-butter
commencer à apprendre
sth common, popular
pre-empting objections
commencer à apprendre
do sth before someone thinks about it
collate
commencer à apprendre
segregate
irate
commencer à apprendre
very angry
clunk
commencer à apprendre
weak, faulty
indulgence
commencer à apprendre
an occasion when you allow someone or yourself to have sth enjoyable, especially more than it is good for you
pay lip service to sth
commencer à apprendre
to say that you agree with sth, but do nothing to support it
word of mouth
commencer à apprendre
given or done by people talking about sth or telling people about sth
film score
commencer à apprendre
muzyka filmowa
implement an action plan
commencer à apprendre
to put into practise
issue a press release
commencer à apprendre
wydać komunikat prasowy
take legal action
commencer à apprendre
to go to court to help settle a disagreement
hold a press conference
commencer à apprendre
zorganizować konferencję prasową
sufffer loss of confidence
commencer à apprendre
doznać utraty zaufania
prepare contingency plan
commencer à apprendre
przygotować plan awaryjny
control the flow of information
commencer à apprendre
kontrolować przepływ informacji
admission of liability
commencer à apprendre
the statement saying the they are legally responsible for sth thet has harmed somone
contingency plan
commencer à apprendre
a plan designed to take account of a possible future event or circumstance
damage limitation
commencer à apprendre
ograniczenie szkód, to cut the negative effects
containment
commencer à apprendre
stopping
recall a product
commencer à apprendre
wycofać produkt z rynku
repair kits
commencer à apprendre
zestawy naprawcze
hinges
commencer à apprendre
zawiasy
floundering
commencer à apprendre
struggling or staggering helplessly
robust
commencer à apprendre
rosły, krzepki
to have a/an stake/holding/interest in a company
commencer à apprendre
mieć udziały w firmie
to make somebody redundant
commencer à apprendre
zwolnić kogoś z powodu restrukturyzacji
joint venture
commencer à apprendre
a business activity in which two or more companies have invested together
MBO(management buyout)
commencer à apprendre
when a company's top executives buy the company they work for
merger
commencer à apprendre
two or more comoanies joining to form a larger company
takeover/aquisition
commencer à apprendre
getting control of a company by buying over 50% of its shares
bid
commencer à apprendre
offer money for shares in a company
stake
commencer à apprendre
money risked or invested in a company
take a stake in
commencer à apprendre
wziąć udział
make a bid
commencer à apprendre
to offer to pay
launch a share
commencer à apprendre
ogłosić przetarg
target a company
commencer à apprendre
choose a corporation
set up a joint venture
commencer à apprendre
założyć wspólne przedsięwzięcie
make an acquisition
commencer à apprendre
dokonać przejęcia
reject a bid
commencer à apprendre
odrzucić ofertę
sell a stake
commencer à apprendre
sprzedać udziały
to ditch talks
commencer à apprendre
to break off talks
net asset value
commencer à apprendre
wartość aktywów netto
due diligence
commencer à apprendre
należyta staranność
subsidiary
commencer à apprendre
a comoany controlled by another company
revered
commencer à apprendre
czczony

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