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question English réponse English
We all deal with emails on a daily basis
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We all use email every day
put (someone) on the defensive
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(idiom) make someone feel unsure or threatened by what you do or say
uncivil
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not polite; rude
Make someone feel inferior
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to make a person feel less important, less capable, or not as good as other people.
put (someone) in their place
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(idiom) show or tell someone that they are less important or clever than they think they are
get (something) off your plate
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To finish, remove, delegate, or stop being responsible for a task.
frazzled
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tired, nervous or anxious because you have to do too many things at the same time
A carefully worded email
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an email written with great attention to the choice of words, usually to sound polite, clear, and avoid misunderstanding
He replied with a single emoji
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He answered using only one emoji and no words.
Workplace incivility can make employees feel uncomfortable
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Rude or disrespectful behaviour at work can make employees feel uneasy, stressed, or unwelcome.
A fight-or-flight response humans feel when stressed
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A natural physical and emotional reaction people have under stress, preparing them either to face a threat or escape from it.
Emails that cc senior personnel on the message in order to elevate an issue
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Emails that copy senior staff in to escalate an issue
o remove tasks from your own workload
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To stop being responsible for certain tasks, often by giving them to someone else or cancelling them.
We are more at risk of engaging in incivility
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We are more likely to behave rudely, disrespectfully, or impolitely.

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