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question		réponse
features commencer à apprendre		things that a customer is particulary interested in
conformance to requirements commencer à apprendre		being similar to what customer expect
sampling commencer à apprendre		taking occasional small quantities for testing
spot checks commencer à apprendre		examining a proces suddenly, without warning
waste commencer à apprendre		materials that are left after a process and have no use
framework commencer à apprendre		set of ideas or rules on which decisions are based
results orientation commencer à apprendre		an emphasis on achievement, especially sales and profits
fad commencer à apprendre		something that is popular or fashionable for a short time
cycle time commencer à apprendre		how long various activities take to complete
design-for-manufacture commencer à apprendre		looking at how easy it is to make a new product
supplier capability surveys commencer à apprendre		asking suppliers are able to meet quality standards
scrap commencer à apprendre		materials or small parts that are no longer useful
warranty claims commencer à apprendre		the return of products, for example because they’re faulty or dangerou
outstanding quality commencer à apprendre		really good quality
variable quality commencer à apprendre		usually good quality but not always
inferior quality commencer à apprendre		quality isn’t as good as other similiar products
poor quality commencer à apprendre		bad quality
to ensure quality commencer à apprendre		to make certain that something has quality
to enhance quality commencer à apprendre		to improve the quality of a product
to specify the quality commencer à apprendre		to state the quality in an exact and detailed way
to monitor the quality commencer à apprendre		to regularly watch or check the quality of something to find out what is happening
to enhance commencer à apprendre		to improve
outcome commencer à apprendre		result
features commencer à apprendre		selling points
benchmarking commencer à apprendre		measuring your performance against other companies that are 'best in class'
tolerance commencer à apprendre		the amount by which a parameter can vary from the norm before the piece becomes a defect
iso 9000 commencer à apprendre		a set of international standards of quality
nonconformance commencer à apprendre		when the requirement has not been met
six sigma commencer à apprendre		the name of a well-known quality methodology, it takes a highly disciplined approach to eliminating defects
key performance indicators commencer à apprendre		statistical measures of how well an organization is doing in particular areas
leading indicators commencer à apprendre		metrics that predict a future outcome
lagging indicator commencer à apprendre		metric that shows a result

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