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question		réponse
query commencer à apprendre		a question that you ask because you want information
rival commencer à apprendre		a person, team, or business that competes with another
triumph commencer à apprendre		the proud or excited feeling that you get when you have won something or have been successful
spur commencer à apprendre		cause something to happen
backlash commencer à apprendre		strong, negative, and often angry reaction to something
flesh and blood commencer à apprendre		used to emphasise that someone is human, as opposed to a machine
clueless commencer à apprendre		stupid or knowing nothing
fed up commencer à apprendre		annoyed or bored with something you feel you have accepted for too long
battered commencer à apprendre		having experienced a lot of difficulties
gripe commencer à apprendre		a complaint about something that is annoying but not very important
outperform commencer à apprendre		do something better than someone or something else
demographic commencer à apprendre		a group of people that a company wants to sell its products to
word of mouth commencer à apprendre		comments that people make to each other in an informal way
rank commencer à apprendre		a position or status, higher or lower, compared with other similar people or things
grumpily commencer à apprendre		angrily
netherworld commencer à apprendre		a hidden area of activity
rife commencer à apprendre		widespread

Don’t hang up on customers