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question		réponse
Please accept my ....... apologies commencer à apprendre		sincere
We're having a temporary problem... commencer à apprendre		with our software
we're doing everything we can to ... the issue commencer à apprendre		resolve / sort out
can you leave it ...? commencer à apprendre		with me for a day or two?
I'll look into the matter ...... and get back to you tomorrow commencer à apprendre		urgently
I'll send you ... immediately commencer à apprendre		a replacement
we are sending you a small gift as a... commencer à apprendre		gesture of goodwill
I can assure you that this... commencer à apprendre		will not happen again
I apologise again for any ... this has caused commencer à apprendre		inconvenience
If you have any further queries... commencer à apprendre		do not hesitate to contact me
(w imieniu) I'm writting... commencer à apprendre		on behalf of / for
(nieprofesjonalne zachowanie) ... of our sale staff commencer à apprendre		unprofessional conduct / unfortunate behaviour
Please accept my... everything that happened (przeprosiny) commencer à apprendre		sincere apologies for
(rozwiązać problem) You can be sure/ You have my assurance that I will commencer à apprendre		sort out the problem/ resolve the matter
(by zrekompensowac) We will also send you sth... commencer à apprendre		to compensate for the inconvenience caused
if you have any further queries commencer à apprendre		do not hesitate to contact me
I am writing in...... my order commencer à apprendre		connection with
I am writing to commencer à apprendre		complain about
I am writing to draw... commencer à apprendre		your attention
our order dated 16 september ...... that we wanted 1000 items commencer à apprendre		clearly stated
(bad) the goods were commencer à apprendre		faulty/ damaged/ in poor condition
(nieporozumienie) there seems to be... commencer à apprendre		an error / a misunderstanding
(pilnie) it is needed commencer à apprendre		urgently
(ponizej normy) the product I recevied was commencer à apprendre		well below the standard I expected
(musimy domagać się) we must insist on commencer à apprendre		an immediate replacement/ full refund
i hope that you will deal with this matter........ as it is causing me....... commencer à apprendre		promptly / considerable inconvenience
(apologising) I am writing ... to your recent complaint commencer à apprendre		in relation
i was very concerned to commencer à apprendre		learn about
i would like to apologise for the commencer à apprendre		inconvenience you have suffered
we appreciate that this has caused you considerable inconvenience, but we cannot accpet commencer à apprendre		any responsibility in this matter
please accept my assurance... commencer à apprendre		that this will not happen again
thank you for bringing... commencer à apprendre		this matter to my attention
zatytułowany commencer à apprendre		entitled
warunki commencer à apprendre		terms
domagać się commencer à apprendre		insist
pomimo commencer à apprendre		in spite of
faktura commencer à apprendre		invoice
ponadto commencer à apprendre		in addition
na domiar złego commencer à apprendre		to make matters worse
natychmiast commencer à apprendre		promptly

Complaints and apologies

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