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question		réponse
Customer Segments commencer à apprendre		For who are we creating value? Who are our most important customers?
Types commencer à apprendre		- Mass Market - Multiple Segments - Segments
2. Value Propositions: commencer à apprendre		4
CHARACTERISTICS commencer à apprendre		- Newness - Performance - Customization - “Getting the Job Done” - Design - Brand/Status - Price - Cost Reduction - Risk Reduction - Accessibility - Convenience/Usability
3. Channels: commencer à apprendre		5
4. Customer Relationships commencer à apprendre		4
MAIN POINTS: commencer à apprendre		Client acquisition Customer retention Increasing sales
VARIOUS CATEGORIES: commencer à apprendre		Personal help Dedicated personal assistance Self-service Automatic services
5. Revenue Streams: commencer à apprendre		5
TWO TYPES: commencer à apprendre		Revenues from each transaction Repeated incomes
We can generate revenue through various means: commencer à apprendre		Asset sales User fees Subscription fees Borrowing/leasing
Fixed Pricing commencer à apprendre		4
Dynamic Pricing commencer à apprendre		4
6. Key Resources: commencer à apprendre		What Key Resources do our Value Proposition require? Our Distribution Channels? Customer Relationships? Revenue Streams?
We can categorize as follows: commencer à apprendre		Physical Mental Human Financial
7. Key Activities: commencer à apprendre		What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams?
We can categorize as follows: commencer à apprendre		Production Problem solving Platform/networkWe can categorize as follows:
8. Key Partnerships: commencer à apprendre		Who are our Key Partners? Who are our Key Suppliers? Which Key Resources are we acquiring from partners? Which Key activities do partners perform?
Motivations for creating partnerships: commencer à apprendre		Scale optimization and economy Risk and uncertainty reduction Acquisition of specific resources and activitiesMotivations for creating partnerships:
Types of Partnerships: commencer à apprendre		Strategic alliances Coopetition Joint Ventures buyer-supplier relationships
9. Cost Structure: commencer à apprendre		What are the most costs inherent in our business model? Which Key Resources are the most expensive? Which Key Activities are most expensive?
There are two broad classes: commencer à apprendre		Cost-focused Value-focused

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